Duolingo has revolutionized the world of language learning, offering an accessible, gamified platform for users of all levels. It has been praised for its ability to make language practice fun and interactive. But, like any other digital tool, Duolingo isn’t immune to technical glitches, app crashes, and frustrating errors. If you’ve been asking yourself why is Duolingo not working?, or facing issues like app freezes, streak loss, or audio problems, this comprehensive guide is here to help.
This 2025 guide will walk you through the most common Duolingo problems users encounter, the underlying technical causes, and practical solutions to get your language learning back on track. Whether you’re facing issues with Duolingo crashing on your phone, stuck at the loading screen, or dealing with server issues, this guide has you covered.
Common Duolingo App Problems
Before diving into how to fix Duolingo app issues, it’s essential to understand the most common problems that users face. These issues can range from minor glitches to more severe technical errors. Here are some of the most reported Duolingo problems:
App Crashes and Freezes
An app crash or freeze can be a frustrating experience, especially when you’re in the middle of a lesson or practicing a challenging skill. If Duolingo unexpectedly closes or becomes unresponsive, it can interrupt your learning progress. These crashes are often caused by bugs, insufficient device memory, or slow internet connection. For many users, a simple restart of the app or device can resolve the issue. However, when this happens frequently, it’s crucial to investigate deeper.
Loading Screen Stuck
When Duolingo gets stuck on the loading screen, it can feel like the app is frozen. You might see the iconic Green Owl mascot endlessly spinning, and the app won’t load your lessons or progress. This problem can happen after an update, during a poor internet connection, or if the app is trying to sync data but fails to do so properly. Many users report the loading issue appears after completing certain lessons or switching languages.
Duolingo Audio Problems
If you’re learning a language that requires audio, such as French, Spanish, or German, you’ll likely encounter Duolingo audio problems at some point. These could include the sound not working, distorted audio, or no pronunciation feedback. Audio problems can be frustrating because they hinder your ability to practice listening and pronunciation. Typically, audio-related issues arise due to device settings, app permissions, or a lack of updates.
Lessons Not Progressing
Another common issue is when lessons do not progress as expected. You may have completed a lesson, but your learning progress remains the same, or milestones are not tracked. This can be a result of syncing problems between your device and Duolingo’s servers. If the app fails to save your progress or doesn’t register completed lessons, it’s important to troubleshoot your account and app settings.
Streak Loss Despite Consistent Practice
A significant motivating factor for many Duolingo users is maintaining a streak. However, some users report streak loss, even when they’ve consistently practiced every day. Losing a streak can be particularly frustrating if you’ve been working hard to maintain it. This issue may arise due to account syncing errors, server problems, or time zone discrepancies.
Technical Causes of Duolingo Malfunctions
Understanding the technical causes behind Duolingo malfunctions can help identify why certain issues occur. Most of these problems are related to internet connectivity, device compatibility, outdated apps, or server outages. Below are some of the top technical reasons Duolingo might not work as expected.
Internet Connectivity Problems
Duolingo requires a stable internet connection to sync data, load lessons, and update your progress. If you’re using an unstable Wi-Fi or a weak cellular connection, you may experience issues such as long loading times, incomplete lessons, or failed progress syncing. Internet connectivity issues can cause problems in loading lessons, causing app crashes or freezes, or preventing updates from being saved to your account.
If you’re encountering persistent issues, switching to a stronger Wi-Fi connection or checking your mobile data settings may help resolve the problem. Duolingo may struggle to function properly if your network signal is weak or unstable.
Outdated App Version
An outdated app version can cause compatibility issues and prevent Duolingo from working properly. Each update typically fixes bugs, introduces new features, and enhances app performance. If you’re running an old version of the app, it may not function correctly, leading to crashes, glitches, or freezing. You can easily check for updates in the App Store (for iOS users) or the Google Play Store (for Android users).
Ensuring your app is updated to the latest version is a simple yet crucial step in keeping things running smoothly. Sometimes, Duolingo updates introduce important bug fixes, so not updating could leave you dealing with unresolved issues.
Device Compatibility Issues
Device compatibility is another common reason Duolingo might not work as expected. If your device doesn’t meet the app’s requirements—whether it’s due to outdated operating systems (OS), insufficient storage space, or low memory Duolingo may experience crashes, freezes, or performance delays. Older devices with less storage or RAM may struggle to run the app smoothly.
Make sure your device meets Duolingo’s minimum system requirements and has enough available storage to download and run the app. If you have an older phone or tablet, it may be worth checking if Duolingo has compatibility issues with your device.
Server Outages and Maintenance
Duolingo’s backend server issues can also cause disruptions. If the app is undergoing scheduled maintenance or there is a server outage, users may experience difficulties accessing lessons, syncing data, or logging into their accounts.
Duolingo typically notifies users of any ongoing maintenance or server outages on their social media platforms or through notifications on the app.
Cache and Data Issues
Over time, apps accumulate cache and temporary data, which can interfere with app performance. If Duolingo’s cache or stored data becomes corrupted, it can lead to issues such as app crashes, freezing, or failures to sync your progress. Clearing the cache and data can resolve many of these problems and restore normal app behavior.
Account-Related Duolingo Problems
Your Duolingo account plays a crucial role in keeping your progress and settings intact across devices. However, sometimes problems with your account can affect your experience. Below are some account-related issues that can lead to Duolingo not working properly.
Login Difficulties
Login issues are common among Duolingo users, especially when using third-party authentication methods such as Facebook, Google, or email. If you can’t log into your Duolingo account, it could be because of incorrect credentials, a server-side error, or an issue with the third-party service. If you have trouble logging in, ensure you’re entering the correct email and password, or use the account recovery options.
Progress Not Saving
A significant issue is when your progress isn’t saving. If Duolingo doesn’t register your lesson completions, you might notice that your learning progress isn’t updated. This can occur due to syncing issues between your device and Duolingo’s cloud servers. Without proper syncing, your data is not updated, and you may lose track of your progress.
Missing Courses or Features
Sometimes, users report that certain courses or features are missing from their accounts. This could be due to regional restrictions, subscription errors, or app bugs. Duolingo often rolls out language courses in stages, so some users may not have access to all available options.
If you’re missing a language course, check Duolingo’s official announcements, or contact their support team for further clarification.
Subscription Issues
If you’re a Duolingo Plus subscriber, you might face subscription issues such as payment errors, lost access to premium features, or subscription renewal problems. Ensure your payment details are up to date and that you’ve successfully renewed your subscription.
Duolingo Plus offers extra features, such as offline access, unlimited hearts, and an ad-free experience, so make sure to resolve any payment processing issues to keep these features active.
How to Fix Duolingo When It’s Not Working
If you’re facing issues with Duolingo not working, follow these troubleshooting steps to get your app back on track. Many problems can be fixed quickly with a few simple actions.
Basic Troubleshooting Steps
- Restart the app: Close the app completely and reopen it. This can resolve minor glitches and reinitiate the app.
- Check your internet connection: Ensure you’re connected to a stable Wi-Fi or mobile data network.
- Log out and log back in: Sometimes, simply logging out and logging back in can fix syncing issues.
- Check for updates: Go to the App Store or Google Play Store to ensure your app is up to date.
Updating the Duolingo App
Updating the Duolingo app is a crucial step in fixing persistent problems. To update:
- Go to the App Store (iOS) or Google Play Store (Android).
- Search for Duolingo.
- Tap Update if there is a new version available.
Clearing Cache and Data
Clearing your cache and data can resolve many performance-related issues. Here’s how to do it:
On Android:
- Open Settings and navigate to Apps.
- Tap Duolingo and go to Storage.
- Select Clear Cache and Clear Data.
On iOS:
- iOS doesn’t offer a direct cache clearing option, so the best alternative is to uninstall and reinstall the app.
Reinstalling Duolingo
If all else fails, reinstalling Duolingo can clear up persistent issues:
- Uninstall the app from your device.
- Go to the App Store or Google Play Store and reinstall Duolingo.
- Log in to your account and check if the issue persists.
Preventing Future Duolingo Issues
Once you’ve fixed the issue, it’s important to take steps to prevent future Duolingo problems.
Regular App Updates
Regularly update the app to get the latest features and bug fixes.
Managing Device Storage
Ensure your device has enough memory and storage to run the app smoothly. Uninstall unnecessary apps or move files to cloud storage.
Optimizing Your Internet Connection
Make sure your internet connection is stable. Consider using Wi-Fi rather than cellular data for better performance.
Backing Up Progress
Always sync your account with Google or Facebook to back up your language learning progress and settings.
Alternatives When Duolingo Is Down
If Duolingo is down, or you encounter issues that can’t be resolved immediately, here are some alternatives:
Using the Web Version
Duolingo offers a web version at www.duolingo.com. If your mobile app isn’t working, use this version to continue your lessons.
Offline Learning Options
Duolingo also allows offline learning for certain lessons. Download lessons before going offline to continue practicing without an internet connection.
Temporary Language Learning Substitutes
If you can’t use Duolingo, try alternatives like Memrise, Babbel, or Busuu. These apps also offer excellent language courses.
Contacting Duolingo Support
If you’ve exhausted all troubleshooting methods, contact Duolingo support for help. They can assist with more complex issues.
How to Submit a Support Ticket
- Visit the Duolingo Help Center.
- Click Submit a Request and provide details about your issue.
- Wait for a response from the support team.
Keeping Your Language Learning on Track
Even with Duolingo issues, it’s important to stay motivated. Explore other resources such as language podcasts, YouTube videos, or language exchange apps.
Frequently Asked Questions
Is there a problem with Duolingo today?
If you’re experiencing issues with Duolingo today, it could be due to temporary server outages or app glitches. Check their social media or help center for updates on any ongoing maintenance or known issues.
Why is Duolingo suddenly not working?
Duolingo may not be working due to server outages, app bugs, or connectivity issues. Try updating the app, checking your internet, or restarting your device to resolve the problem.
What is the problem with Duolingo?
The problem with Duolingo could be due to app crashes, server issues, or poor internet connection. Try troubleshooting by updating the app, clearing cache, or restarting your device.
Is Duolingo shutting down in 2025?
No, Duolingo is not shutting down in 2025. The platform continues to expand its features and language offerings for users worldwide.
Is Duolingo losing users?
Duolingo has seen steady growth in users, with millions continuing to use the platform for language learning. Despite occasional challenges, it remains one of the most popular language apps globally.
Did Duolingo fire staff for AI?
There have been reports of Duolingo laying off some staff due to shifts in strategy, including increased focus on AI and automation. However, the company continues to expand its use of AI to enhance language learning experiences.
Is Duolingo using AI now?
Yes, Duolingo is increasingly using AI to enhance its language learning platform, incorporating machine learning to personalize lessons, improve speech recognition, and adapt to user progress. AI helps create more effective and engaging learning experiences for users.
Is Duolingo firing employees?
Yes, Duolingo has laid off some employees in recent years as part of restructuring efforts. This includes shifting focus to new technologies like AI and improving operational efficiency.
What is the future of Duolingo?
The future of Duolingo looks promising, with continued expansion into AI-driven language learning and new features. The platform aims to enhance user engagement while exploring new markets and languages.
What is wrong with the Duolingo app icon?
Some users have reported issues with the Duolingo app icon, such as it not appearing correctly on certain devices or after updates. This could be due to a glitch or outdated app version, which can be resolved by updating the app.
Conclusion
While it can be frustrating when Duolingo is not working, most issues are easy to fix with a bit of troubleshooting. From app crashes to server issues, we’ve covered everything you need to know to get back to learning your target language. Keep practicing, stay patient, and you’ll continue making progress—whether Duolingo is working perfectly or not.
>>>Read Also: How to delete Duolingo Course: Quick & Easy Steps
DuolingoExperts, managed by MarkJohan, offers expert insights and tips for mastering languages. A tech-driven platform to enhance your learning experience.